Issues while using the app

Home Issues while using the app

Issues While Using the App

1. Help! I just logged into my account, and all my progress was erased.

This may occur if you have multiple accounts or logins. For instance, if you created an account with Facebook or Apple ID a few weeks ago but recently set up a new account with Gmail, you might be logged into the account with less progress.

Solution:

  • Log out of the app.
  • Log back in using your other account credentials.
  • If you selected “Delete My Account” in the Settings menu, your data has been permanently deleted as per your request, and it cannot be recovered.
1. Help! I just logged into my account, and all my progress was erased.

This may occur if you have multiple accounts or logins. For instance, if you created an account with Facebook or Apple ID a few weeks ago but recently set up a new account with Gmail, you might be logged into the account with less progress.

Solution:

  • Log out of the app.
  • Log back in using your other account credentials.
  • If you selected “Delete My Account” in the Settings menu, your data has been permanently deleted as per your request, and it cannot be recovered.
3. I’m not seeing certain content, or the app isn’t working properly.

We apologize for any inconvenience. Here are a few troubleshooting steps to try:

  • Delete and reinstall the app while ensuring your device has a stable Wi-Fi or cellular connection.
  • Double-check your internet connection. We recommend using a strong and reliable network.
  • Restart your device.
  • Disable any active VPNs as they may cause connectivity issues.

If the issue persists, contact our support team at support@socreates.com or via live chat.

4. Not receiving any reminders.

Socreates reminders are sent via push notifications.

Solution:

  • Ensure push notifications are enabled for the Socreates app.
  • Follow the instructions here to enable notifications.
  • Keep in mind that changes to reminder times may take up to 24 hours to update. For example, if you change a reminder from 3 PM to 6 PM, the notification may not appear until 6 PM the next day.
5. How to fix “iPhone reminders not working.”

Try these steps to resolve reminder issues on your iPhone:

  • Reboot your iPhone.
  • Press the power button until “Slide to Power Off” appears.
  • Turn off your iPhone, wait a few moments, and turn it back on.
  • Toggle Reminders in iCloud: Go to Settings > Apple ID > iCloud > Reminders. Turn off Reminders, wait a moment, and turn them back on.
6. Why don’t you offer phone support?

Our support team is small but dedicated to providing top-notch assistance. To ensure efficient service, we focus on email and live chat support. Through email, we can provide step-by-step guides and links to help resolve your issue.

Contact us at:

7. Other Issues

If you experience issues such as:

  • App crashes
  • Content not loading
  • Text not saving in your Journal
  • The app not responding
  • Any other unusual behavior

Please use our live chat or email us at support@socreates.com to report the problem and receive prompt support.

We’re here to help and appreciate your patience as we work to resolve any issues you encounter!

– The Socreates Help Center